Terms of service

Terms of Service

Last Updated: September 2026

Welcome to The Auro Tales. These Terms of Service govern your access to and use of our website, products, services, and related platforms.

By accessing our website or placing an order with The Auro Tales, you acknowledge that you have read, understood, and agreed to these Terms of Service.

1. About The Auro Tales

The Auro Tales is a lifestyle and personal-care brand offering thoughtfully crafted products including candles, wax melts, soaps, body scrubs, bath salts, lip balms, lip scrubs, gifting products, and related lifestyle products.

We also provide private-label, customised, corporate gifting, and bespoke product solutions for businesses and organisations.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not:

Violate applicable laws or regulations
Infringe the rights of The Auro Tales or any third party
Attempt to gain unauthorised access to our systems or accounts
Interfere with the operation or security of our website
Copy, reproduce, distribute, or commercially exploit our content without permission

We reserve the right to restrict or terminate access to our website where misuse or unauthorised activity is identified.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, fragrance descriptions, dimensions, colours, and other information displayed on our website are accurate.

However, slight variations may occur due to:

Handmade or small-batch production
Natural variations in ingredients
Lighting and screen settings affecting product appearance
Individual fragrance perception
Packaging or design updates

Such variations do not necessarily constitute a product defect.

4. Product Safety

Our products are intended to be used according to the instructions and warnings provided with the product.

Customers are responsible for following all applicable product-use, storage, and safety instructions.

For candles and wax products in particular, never leave a burning candle unattended and keep products away from children, pets, flammable materials, and other potential hazards.

If you have allergies, sensitivities, or specific ingredient concerns, please review the available product information before purchasing and contact us if you require clarification.

5. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An order is considered accepted once payment has been successfully received and the order has been confirmed by The Auro Tales.

We reserve the right to refuse or cancel an order where necessary, including in circumstances involving:

Product availability issues
Pricing or listing errors
Suspected fraudulent or unauthorised transactions
Incorrect customer information
Unforeseen operational circumstances

If an order is cancelled by us after payment has been received, any applicable refund will be processed to the original payment method.

6. Prices & Payments

All product prices displayed on our website are stated in the applicable currency and may be changed without prior notice.

Any applicable taxes, delivery charges, customs charges, or other fees will be communicated where relevant.

We use third-party payment providers and do not guarantee the uninterrupted availability of any particular payment method.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

7. Shipping & Delivery

We aim to process and dispatch orders within the timeframe stated on our website or communicated at checkout.

Delivery times may vary depending on destination, courier availability, public holidays, weather, customs procedures, and other circumstances beyond our reasonable control.

Once an order has been handed over to the delivery provider, delivery delays caused by the courier may be outside our control.

Customers are responsible for providing accurate delivery information. The Auro Tales cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Due to hygiene and product-safety considerations, certain opened, used, personalised, customised, or made-to-order products may not be eligible for return.

Please review our Return & Refund Policy before placing an order.

9. Custom, Corporate & Private-Label Orders

The Auro Tales may provide customised products, corporate gifting solutions, private-label manufacturing, bespoke fragrances, packaging, and other tailored services.

For such projects, individual terms may be agreed upon regarding: